Terms of Service

These terms govern the use of 3R PROJECTS in the cloud (the "Service"). By creating an account or using the Service, you accept them on behalf of the company you register (the "Company" or "you") and confirm that you are authorised to do so. The Privacy Policy forms part of these terms.

1. Who provides the Service

The Service is provided by 3R SOFT ("3R SOFT" or "we"). For any question about these terms, use the Service's support channels.

2. What the Service is

3R PROJECTS is cloud software for small companies that run projects and field services (installers, plumbing, air conditioning, CCTV and similar). It includes quotes, invoicing, collections, projects, costs, work orders and field service. It is used from a web browser and from the iPhone, iPad and Android apps.

• Each company has its own address (for example, https://3rprojects.app/your-company) and its information is kept separate from other companies.
• Features and limits (users, technicians, storage and file size) depend on the plan you choose.
• The Service is for businesses and professionals, not for personal or household use.
• We may improve, change or replace features. If we remove an important feature from your plan, we will notify you as described in section 16.

3. Accounts and access

• Give true information when you sign up and keep it up to date, especially the Company's contact email: that is where we send notices.
• Each person signs in with their own email and password. One account can work in several companies. Do not share users or passwords.
• The person who registers the Company becomes its administrator. The Company decides who has access and with which permissions, and is responsible for what is done with its users.
• We recommend turning on two-step verification (authenticator app, backup codes or email codes).
• Tell us immediately if you suspect that someone has accessed your account without permission.

4. Acceptable use

You agree not to:

• use the Service for activities or businesses that are illegal under Panamanian law, or fraudulent, or to store or share illegal content (for example, related to drug trafficking, weapons or explosives, child sexual abuse material, human trafficking, money laundering, forgery of documents or money, or terrorism);
• upload third parties' personal data without a legal basis to process it (for example, the person's consent or a contract with them);
• try to access another company's information, or get around plan limits or security measures;
• run load or security tests, or extract information automatically, without our written permission;
• send spam or malicious software, or interfere with the operation of the Service;
• resell or assign the Service to third parties without our permission (you may give access to your staff and, through the portal, to your customers);
• copy, decompile or reverse-engineer the software, except where the law allows it.

If there is a serious breach or a real risk to the Service, to other companies or to third parties, we may suspend access immediately and will explain why. In other cases we will notify you first and give you a reasonable time to fix it. Suspensions for illegal content follow section 5.

5. Automatic content review, suspension and appeal

To prevent the Service from being used for illegal purposes, the system automatically reviews what is saved:

• What is reviewed: the text users save from the web, the app or the API (quotes, invoices, items, projects, notes, customers, work orders and so on), the names of uploaded files and the text inside documents (txt, csv, docx, xlsx and pdf). Images and photos are not analysed.
• How: the text is compared against a list of signs of illegal activity under Panamanian law, such as drug trafficking, weapons or explosives, child sexual abuse material, human trafficking, money laundering, forgery of documents or money, and terrorism.
• When: on the server, at the moment of saving and before encryption. It therefore also applies in private mode.
• Clear sign: the content is not saved and the Company's account is suspended immediately, with no access at all (neither web nor app, not even read-only); its customer portal and shared links are closed too. We send an email to the Company's main contact (the account that registered it) announcing the suspension, with a link to appeal. For security reasons we do not detail what was found.
• Less clear sign: it is flagged for review by a person at 3R SOFT. After that review, we may suspend the account in the same way.
• What is recorded in each case (category, rule, a short excerpt, user, date and time, IP and screen or field) is explained in the Privacy Policy.

Appeal. The Company may appeal only once per suspension, using the link in the email. It must state its real business activity, describe its business and explain the content; it may add its RUC or aviso de operación (operating notice) and a contact phone. A person at 3R SOFT reviews the appeal (it is not automated), normally within 5 business days. If it is accepted, the account is restored. If it is rejected, the account stays suspended and we may terminate it (section 17).

While the account is suspended there is no access, including for downloading information. The automatic review can make mistakes; that is why the appeal exists. The Company is responsible for what its users store and share. We may keep this information and hand it over when Panamanian law or a competent authority requires it.

6. Plans, prices, payments and taxes

• There are three plans: Básico (Basic), Profesional (Professional) and Empresa (Business), paid monthly or yearly. Current prices and limits are shown at sign-up and on your company's Subscription page.
• Prices are in United States dollars (US$) and do not include ITBMS (currently 7%), which is added to the charge.
• Each period is paid in advance. We do not charge your card automatically: you pay each period.
• You can pay through an online payment gateway, bank transfer or Yappy, depending on what is available. Card details are handled by the payment gateway; we never store card numbers.
• We may change prices. A change applies to you from your next period starting after at least 30 days' notice. What you have already paid does not change.
• Amounts already paid are not refunded, unless the law provides otherwise or it is agreed in writing. If we stop providing the Service without you having breached these terms, we will refund the part of the paid period that you could not use.

7. Free trial

• We may offer a free trial per company (14 days, unless another length is stated) or a general trial between certain dates. The length is shown at sign-up and on the Subscription page.
• Nothing is charged during the trial. When it ends, you must choose a plan and pay to keep creating information; otherwise the Company becomes read-only (section 9).
• We may change or end trial offers for new sign-ups without affecting trials that have already started.

8. Plan changes and add-ons

• Upgrading: you pay the difference for the time left in the period already paid, and the change takes effect once the payment is confirmed.
• Downgrading: takes effect from the next period, and the new plan's limits apply from that date. It is only possible if what the Company uses (users, technicians and storage) fits in the new plan.
• Adding add-ons (users, technicians or storage packs) mid-period: you pay for the rest of the paid period.
• Removing add-ons: takes effect from the next period; they are no longer charged from then on.
• Amounts already paid are not refunded when you downgrade or remove add-ons.

9. Non-payment: read-only

• If a period is not paid by its due date, you have 7 days of grace, unless a different term has been agreed for your company.
• After those days, the Company becomes read-only: you can see and download your information, but you cannot create or change anything until you pay.
• Once payment is confirmed, everything works again. Non-payment does not delete your information.
• If the account remains unpaid, we may cancel it with at least 30 days' notice to the Company's contact email. Section 9 then applies.

10. Cancellation and exporting your data

• You may cancel at any time by asking support. Cancellation takes effect at the end of the paid period and the remaining time is not refunded.
• While your account is active, you can download your information with the system's export features (for example, documents in PDF, Word or Excel, and your files). If you need a complete copy in a structured, commonly used format, ask support.
• For 30 days after cancellation you can ask us for a copy of your information. After that period we delete it permanently from the systems in use; backup copies are erased as they rotate, within 90 days at most.
• We may keep what the law requires us to keep, such as the records of the Service's charges.
• If your company uses private mode and loses its keys, nobody can recover the information, including us (section 12).

11. Your information belongs to you

• The information the Company uploads to the Service (customers, projects, documents, files, photos, signatures and so on) belongs to the Company. We only use it to provide the Service: to store, process, display and back it up, and to give support when you ask for it.
• We do not sell your information or use it for advertising.
• For the personal data the Company stores (for example, data about its customers or employees), the Company is the data controller ("responsable del tratamiento") and 3R SOFT processes the data on its behalf and on its instructions, as custodian ("custodio"). The Company must have a legal basis to process that data and must handle requests from the people it concerns; we help as far as we can. The Privacy Policy gives the details.
• The software, the 3R PROJECTS brand, the design and the documentation belong to 3R SOFT. While your account is in force, we grant you a non-exclusive, non-transferable right to use them, limited to what these terms allow.

12. Security, encryption and support access

• Each company's information is kept in a separate area of the database (PostgreSQL) and encrypted with the company's own keys. Files are stored, also encrypted, in object storage from cloud providers.
• Standard mode (the default): 3R SOFT keeps a backup copy of the Company's key so that access can be recovered (for example, if a password is forgotten) and so that we can give support. This means that 3R SOFT can technically access the information. We only use that copy to recover access when you ask, for support you request or authorise, or to comply with an order from a competent authority. Each use is logged and the Company can see it.
• Private mode (optional): only the Company holds the keys. We cannot read or recover the information already saved. The automatic content review (section 5) still happens when saving, before encryption, in this mode too. If the passwords and the recovery key are lost, the information is lost for good.
• Support access: to help you, support staff can enter your company with the "Enter (support)" option. It asks for confirmation and is recorded in the Company's events. If your information is encrypted, this is only possible while the Company has a temporary access open in Settings → Data privacy.
• Some technical data is not encrypted with the Company's key because the Service needs it to work (for example, identifiers, statuses, creation dates, document codes, sign-in data and the Service's billing data). Support tickets and their messages are stored in the central system and are seen by support staff. Records of the automatic content review (section 5) are also stored in the central system, outside the Company's encryption, and are seen by 3R SOFT staff.
• We apply reasonable security measures, but no system is infallible. You must look after your passwords, your devices and the permissions you give.

13. Confidentiality

Each party will keep confidential the other party's non-public information that it learns through the Service and will only use it to perform these terms. We will only give access to it to staff and providers who need it to provide the Service and who are bound to keep it confidential. Information that is already public, or that a party already knew lawfully, is not confidential. If a law or a competent authority requires us to hand over information, we will hand over only what is required and, if the law allows, we will tell you.

14. Availability, support and third-party services

• We make reasonable efforts to keep the Service available and working well, but we do not guarantee that it will run without interruptions or errors. We do not offer a service level agreement (SLA) with service credits unless one is signed separately.
• Whenever possible, we will announce scheduled maintenance in advance.
• We make regular backups. Even so, we recommend that you download the information that matters to you from time to time.
• Support is given through the channels shown in the Service (email, phone or WhatsApp if listed, and support tickets). The Empresa plan has priority support.
• Electronic invoicing: the Service connects to an authorised e-invoicing provider (PAC, "Proveedor Autorizado Calificado") that the Company hires on its own. We send invoice data to the PAC when the Company instructs us to. The relationship with the PAC, its fees and its operation are between the Company and the PAC. The Company is responsible for the content of its invoices and for its tax obligations.
• Payment gateways, Yappy, banks, app stores and other third-party services have their own terms. We are not responsible for failures of those services.

15. Liability

• To the extent permitted by law, we are not liable for indirect damages, such as loss of profit, loss of business or opportunities, or damage to reputation.
• Our total liability for any claim related to the Service is limited to what the Company paid us for the Service in the 12 months before the event that gave rise to the claim.
• These limits do not apply in cases of wilful misconduct or gross negligence, or where the law does not allow liability to be limited.
• The Company is responsible for the information it uploads, for what its users store and share, and for how they use the Service. If a third party makes a claim against us over information the Company uploaded without the right to do so, or over a breach of the law by the Company, the Company will take care of that claim.

16. Changes to these terms and to the Service

• We may update these terms. Important changes are announced to the Company's contact email and inside the Service at least 30 days before they take effect. If you do not agree, you may cancel before that date. If you keep using the Service after that date, you are deemed to accept the changes.
• Wording corrections and changes required by law may take effect immediately.
• The date of the last update is shown at the top. We keep the version the Company accepted when it signed up.

17. Termination by 3R SOFT

We may terminate a company's account for a serious breach of these terms that is not fixed within the time we give, when the appeal against a suspension for illegal content is rejected (section 5), or immediately when the law requires it. If we decide to stop offering the Service, we will give at least 60 days' notice. In all cases section 10 applies to exporting and deleting your information, except for what the law or a competent authority requires us to keep.

18. Governing law and courts

These terms are governed by the laws of the Republic of Panama. If a dispute arises, the parties will try to resolve it in good faith for 30 days. If that fails, it will be submitted to the competent courts of Panama City, Republic of Panama.

19. Other provisions

• Language: the Spanish version governs. Translations are provided for convenience; if there are differences, the Spanish version prevails.
• Notices: we write to the Company's contact email or notify you inside the Service. You can write to us using the details in section 20.
• Assignment: the Company may not assign its account without our agreement. We may assign these terms to whoever continues to provide the Service, with prior notice.
• Severability: if a clause is found invalid, the others remain in force.
• Entire agreement: these terms, the Privacy Policy and the plan conditions shown when you subscribe are the entire agreement about the Service, unless a separate contract is signed.

20. Contact